BDM FAQs: Your Questions Answered

By 21 April 2020 December 1st, 2023 No Comments

Business Development Manager (BDM) FAQs

Before taking on the challenge of becoming a business development manager for UTP, it is natural to have many questions about the role. At UTP we pride ourselves on transparency and making life simple, so we have compiled a list of the most frequently asked questions regarding the role and present them here. We will continue to update this document as new questions arise, so do check back. But without further ado, your questions – answered!

Who are UTP Merchant Services?

UTP Merchant Services Ltd was established in April 2013 and has quickly grown to be one of the UK’s largest providers of card terminals and merchant services. Our credit card machines are trusted by thousands of UK retail businesses because of their speed, simplicity and security.

We offer a wide range of market leading credit and debit card payment solutions such as Fixed/Countertop Credit Card Machines, Portable Credit Card Machines and Mobile Credit Card Machines. We also offer increasingly popular Virtual Terminals and eCommerce solutions to our customers for over the phone and online payments.

Our credit card terminals can accept all major credit and debit cards such as Visa, MasterCard and American Express. We work in partnership with one of the UK’s largest financial institutions and we are officially licensed by MasterCard International and Visa Europe.

Why choose UTP Merchant Services Ltd?

UTP is known for its integrity, exceptional customer service, and innovation. Our Ingenico brand card machines are trusted by the world’s biggest retailers, and we are partnered with Barclaycard and thus have the backing of a household name. We operate across the whole of the UK, so we have self-employed roles regardless of your location. We offer industry leading commission combined with a fantastic support network, and we work with you to grow and succeed. Take a look at what our customers say!

We continually update the products we offer to ensure we are always one step ahead, and we have improved our commission in 2020 to our best rates yet. So there has never been a better time to work for UTP!

Find out more:

Company Website

Company LinkedIn Page

Company Facebook page

What support is provided by UTP?

Our Internal recruitment team: will support and guide you through the recruitment and on-boarding process and provide aftercare if you have any further questions.

Our Inhouse Training Manager: will provide all of your initial training and will continue to be available to refresh and update your skills as new products are released.

The Nationals Sales Managers: are always available to answer any questions you may have about your role or business-related issues.

Our Presales team:  is here to provide assistance on completion of your training with anything from introduction to point of sale.

Our Boarding Team: who will process your application and provide you with regular updates and answer any questions.

Our Helpdesk: is a dedicated and highly trained support team ready to resolve any issues you or our customers may experience.

What is a Business Development Manager?

Business Development Managers are responsible for proactively seeking out new business for the company. They must identify rising business opportunities and build long-term relationships with prospects. The role exists in order to increase company revenue and generate returns for both BDM and the business.

What does self-employed mean?

Self-employment is the state of working for oneself rather than an employer. Self-employed people generally find their own work rather than being provided with work by an employer, earning income from a profession, a trade or a business that they operate.

Is there a basic salary provided?

As this is a self-employed role, we do not offer a basic salary, but we do provide one of the most competitive commission schemes in the industry.

Does UTP offer a car / travel allowance?

We do not offer travel allowance or expenses, but we have improved our commission structure in 2020 to account for this.

Where is the role based?

There is no set location as to where you work from, you can base yourself anywhere you would like across the UK whether that’s your local area or further afield, as the role is self-employed this also allows flexibility of when you would like to work.

How many hours am I required to work?

UTP does not set hours of work, as this is self-employed this all comes down to what works for you. This has been a great advantage to those who have joined the company with existing commitments.

Is there a start-up fee to join UTP?

There are no start-up costs, all our training and support is free.

How is training provided?

UTP is all about catering for our BDMs and valuing your time. We have found that having to take time out of your week to travel for training is not always convenient, so therefore all of our training is provided by our Inhouse Training Manager via Skype sessions.

What are the Business Partnership opportunities provided by UTP?

UTP is a great company to partner with if you are wanting to add merchant services into an existing sales portfolio. We have Affiliate Partnership Managers available to discuss this in greater detail.

Do you need to drive to be a BDM with UTP?

When considering joining UTP Merchant Services there is no requirement to be able to drive as this is a sales role. Approaching businesses within your location, as long as you have access to public transport or live within a town/city is perfectly acceptable, as long as this would not restrict your ability to succeed and make sales.

Does UTP offer appointments to their agents?

With all sales jobs there will always be an aspect of self-generating your own business. The majority of our agents work towards becoming part of our tiered plan to gain qualified appointments from our Telesales team. In order for this to be a possibility we do require new agents to join on a self-generating basis.

This may differ depending on area and experience but would need to be discussed with our National Sales Manager.

How is commission paid?

UTP Merchant Service pays all commission directly to your bank account, an invoice will be generated for you to confirm all information is correct.

If your invoice is sent back to our Finance department before 4pm you will receive this payment on the same day.

Average income for a BDM?

Our Business Development Managers who are working full time are making in excess of £10k a month (well in excess of £100k per year) while part time Business Development Managers are making between £3k – £6k per month.

Can I be a BDM with UTP around my existing commitments?

Yes, the work is flexible we do not require a set number of hours per week or when to work, this all comes down to you making the most of the opportunity around your existing commitments.

This is also a great role if you have an existing sales portfolio you are looking to expand. The only time we would ask you to contact us before applying is if you are already working with another merchant services provider.

What does UTP look for from a BDM?

The key skills we look for:

  • Experience within the card payment industry is advantageous, but not necessary
  • Experience as a business development manager or in a sales role
  • As this is a commission only role, the ideal candidate will be target driven and highly motivated
  • A self-starter with the initiative to generate new business and manage their own time
  • Excellent communication and people skills to excel in this customer facing role

What’s a normal day for a BDM?

A day in the life of a BDM would be predominantly cold calling whether that’s by telephone or by visiting your local shops, restaurants, retailers etc to promote our card payment solutions/terminals and build your pipeline. You have the flexibility to manage your own diary to fit around your existing commitments.

What are the stages to becoming a BDM for UTP?

It all depends on how soon you would like to get started, please see below our 5-step process to becoming accredited:

  1. Contact with the Internal Recruitment team to discuss the role.
  2. Provide required ID documentation to be set up with our HR department.
  3. Schedule a training session with our Inhouse Training Manager.
  4. On completion of training you will be required to complete an Adobe test to ensure you understand how to complete this correctly and sign your training checklist.
  5. Training Manager will sign you off training and accredit you to sell for UTP Merchant Services.