Guides

Is your card machine ready for a return to business?

Credit Card Machine

With many more businesses gradually re-opening as lockdown measures are eased, business owners will be faced with returning to their premises and the multitude of logistical challenges that presents. One thing that shouldn’t be overlooked is ensuring your card machine is ready for transactions, so here is a helpful guide for what needs to be done to start taking payments again.

Sanitising your card machine:

Businesses must take all reasonable precautions they can to prevent the spread of COVID-19, and this includes regularly cleaning equipment that comes into contact with customers. To clean your card machine, it is best to use a damp microfiber cloth to clean the keypad, and display. To disinfect the device, use an alcohol based disinfectant and allow the device to dry prior to use.

DO NOT:

  • Use bleach, solvents, detergents, or abrasive sprays or liquids
  • Pour any liquids directly into the card reader or use excessive friction

Restarting your card machine:

Firstly, examine your machine for any signs of tampering, then check the machine has been correctly put into sleep mode for the duration of lockdown, and proceed to ensure it is charged fully. Your machine will have important updates such as the increase to reflect the new £45 contactless limit. It is advisable to conduct a test 1p transaction to test the machine.  Please also check any chargebacks received over the lockdown period, and ensure you remain PCI DSS compliant.

If you encounter any problems, or require further information, please contact our support team either at helpdesk@utpgroup.co.uk or call us on 0330 99 99 900