Our dedicated UK based help desk team of specialists are experienced at remote terminal diagnostics. In the unlikely event that a fault cannot be rectified remotely, we will arrange for a replacement terminal to be dispatched and delivered as quickly as possible in order to minimise disruption to your business.
To request a call-back, please email: helpdesk@utpgroup.co.uk
Monday – Friday
08:00 – 20:00
Saturday
09:00 – 18:00
Sunday (and public holidays)
10:00 – 16:00
(excluding Christmas Day, Boxing Day and Easter Sunday)
Do you have a question about merchant services or how it all works?
To request a call-back, please email: helpdesk@utpgroup.gi
Monday – Friday
09:00 – 21:00
Saturday
10:00 – 19:00
Sunday (and public holidays)
11:00 – 17:00
(excluding Christmas Day, Boxing Day and Easter Sunday)
If you have received your new card machine from UTP and would like to set it up, please click on the link below to access UTP’s card machine installation guide. If you would prefer to install the machine over the phone, please contact one of our helpdesks using the contact details on the left.
Having issues setting up your machine? Run through common issues and potential solutions with our handy troubleshooting guide!
To request a call-back, please email: helpdesk@utpgroup.ie
Monday – Friday
08:00 – 20:00
Saturday
09:00 – 18:00
Sunday (and public holidays)
10:00 – 16:00
(excluding Christmas Day, Boxing Day and Easter Sunday)
How does it all work? What else do I need to process credit cards? Our helpful Beginners Guide is here to help.
Is your business paying too much for your card processing? Switch to our card processing and you save 40%!
UTP Merchant Services Limited is a company registered in England and Wales under company number 09510718. Registered office address: Sapphire Plaza | Watlington Street | Reading | England | RG1 4RE. By continuing to use our website you consent to us storing cookies. For more information see our cookie policy. You can also view our privacy policy here.
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