All credit card machines supplied by UTP Merchant Services include a full maintenance support package

Our dedicated UK based help desk team of specialists are experienced at remote terminal diagnostics. In the unlikely event that a fault cannot be rectified remotely, we will arrange for a replacement terminal to be dispatched and delivered as quickly as possible in order to minimise disruption to your business.

Contact our Helpdesk

0330 99 99 900

To request a call-back, please email:

Monday – Friday
08:00 – 20:00

09:00 – 17:00

Sunday (and public holidays)
10:00 – 16:00

Help Centre and FAQs

Do you have a question about merchant services or how it all works?

Help Centre and FAQs

New to Card Payments?

How does it all work? What else do I need to process credit cards? Our helpful Beginners Guide is here to help.

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Switching Suppliers?

Is your business paying too much for your card processing? Switch to our card processing and you save 40%!

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Are you ready to take the next step?